Terms of Service

Effective: 1st February 2025

1. Introduction

Welcome to Radiance Healing your trusted source for intuitive and holistic healing services. By accessing and using this website, you agree to comply with and be bound by the following Terms of Service. If you do not agree with any part of these terms, please refrain from using our services or website.

2. Services Provided

Radiance Healing offers various services, including but not limited to:

  • Intuitive Healing Sessions

  • Energy Healing

  • Animal Healing

  • Reiki Therapy

  • Life Coaching & NLP Consultations

  • Bowen Therapy

These services are designed to promote well-being and healing, but results may vary depending on individual circumstances.

3. Booking and Payment

  • Appointments for services must be booked by emailing [email protected]

  • Payment is required in full prior to or at the time of the session. Accepted methods of payment are Cash & bank transfer( NZ only) or via a stripe link - which will be emailed to you before your appointment day.

  • Refunds are not available once a session has been completed, but you may reschedule or cancel within 48 hours of the appointment for a full refund or rescheduled appointment.

4. Health Disclaimer

  • The services offered on this website are intended to complement, not replace, traditional medical treatment. You should always consult a healthcare professional before making any changes to your healthcare routine or if you are experiencing physical or mental health issues.

  • Radiance Healing does not diagnose or treat any medical conditions. Any information or advice provided is not intended as a substitute for professional medical advice, diagnosis, or treatment.

  • By using our services, you acknowledge that you are taking personal responsibility for your health and well-being.

5. Confidentiality

  • Any personal information shared during sessions will be kept confidential and will not be disclosed without your consent, except as required by law.

  • Radiance Healing may, however, retain records of sessions for the purposes of client care and business operations, and these records will be kept secure.

6. Client Responsibilities

  • You are responsible for providing accurate and truthful information about your health, personal situation, and any other relevant matters.

  • You agree to follow any instructions given during a session, and you acknowledge that your results may depend on your active participation.

7. Website Usage

  • You agree to use this website for lawful purposes only and agree not to disrupt or interfere with the functioning of the site.

  • Radiance Healing reserves the right to modify, suspend, or discontinue the website or any services at any time without prior notice.

8. Intellectual Property

  • All content, including text, images, graphics, and logos, found on this website is the intellectual property of Radiance Healing and is protected by copyright and other intellectual property laws.

  • You may not reproduce, distribute, or use any content from this website without prior written permission.

9. Limitation of Liability

  • Radiance Healing is not responsible for any damages, losses, or injuries arising from your use of the services or website. This includes, but is not limited to, emotional, physical, or psychological issues that may arise as a result of participating in any sessions or services.

  • You agree to indemnify and hold harmless Radiance Healing and its affiliates from any claims or liabilities arising from your use of the website or services.

10. Modification of Terms

Radiance Healing reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. You are encouraged to review these terms periodically.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Nicholette Kilgour
Email - [email protected]
NZ 0223404795

Privacy Policy

Effective: 1st February 2025

At Radiance Healing, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or use our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: This includes your name, email address, phone number, and any other information you voluntarily provide when booking a session or signing up for our newsletter or updates.

  • Health Information: If you provide health-related details for the purposes of your healing sessions, we will collect this information with your consent. This may include information regarding your physical, emotional, or spiritual health.

  • Payment Information: We may collect payment details from Stripe.

  • Usage Data: We may collect non-personal information related to your use of the website, such as IP address, browser type, and pages visited, through cookies or other tracking technologies. This helps us improve the performance and user experience of our site.

2. How We Use Your Information

The information we collect is used in the following ways:

  • To process bookings, payments, and provide the services you request.

  • To communicate with you regarding your appointments, inquiries, and other relevant matters.

  • To send marketing and promotional materials (if you have opted in to receive them).

  • To improve the functionality, content, and performance of our website.

  • To maintain the confidentiality and security of your personal and health-related information.

  • To comply with legal requirements and protect the rights and safety of our clients.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except as described below:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or conducting business. These service providers are bound by confidentiality agreements and are prohibited from using your information for other purposes.

  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, respond to lawful requests, or protect the rights, property, or safety of [Your Business Name], our clients, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request to have your data removed, we will delete it in accordance with applicable laws, except where retention is required for legal or business purposes.

5. Security of Your Information

We use commercially reasonable physical, administrative, and technical safeguards to protect your personal and health-related information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

  • Access and Correction: You have the right to access, update, or correct your personal information at any time by contacting us.

  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can opt out by following the unsubscribe link provided in each email or contacting us directly.

  • Data Deletion: You may request the deletion of your personal information. Please note that certain data may be retained as required by law or for legitimate business purposes.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website, including:

  • Cookies: Small files stored on your device that help us remember your preferences and improve site functionality.

  • Web Beacons and Analytics: We may use web analytics services (e.g., Google Analytics) to track website usage and improve the performance of our site.

You can control cookie settings through your browser preferences. However, disabling cookies may impact your experience on our site.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by Radiance Healing. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Nicholette Kilgour
Email - [email protected]
NZ 0223404795